Experience in a fast pace VOIP, Internet, or other Help Desk Support environment;
Fluency in English and Portuguese (written and verbal);
Networking and IP Fundamentals;
Knowledge in troubleshooting internet connectivity (DSL, Cable, etc);
Desktop O/S fundamentals (Windows, Mac);
Knowledge in networking peripherals and devices (routers, firewalls, switches);
Helpdesk and customer support skills;
Working knowledge in Voice over IP.
Spanish is a plus.
Performing remote help-desk support;
Collecting customer information and configuring account settings;
System analysis and troubleshooting in Front Line Tier 1 capacity;
Performing customer education demos via web;
Participating in both internal and customer-facing projects.